Application Support Engineer

This is a remote-first role based on the East Coast of the USA, working alongside our support teams in Australia and the UK.

A typical day might include:

• Help customers with any questions or problems they encounter via email, our support forum, community Slack and any other channels. Our customers are highly skilled DevOps Engineers, you won’t be spending your time performing password resets and turning equipment off and back on again.
• Building CI/CD pipelines to replicate customer issues
• Use IaC and CaC to facilitate the rapid build and tear down of test environments
• Create resources such as how-to’s, documentation, and blog posts to help our customers and the support team solve problems
• Be actively involved in the design of new features and other changes – any suggestions that you feel will reduce the support impact will be prioritised highly, and issues that appear in the support queue more than a couple of times will be fixed as a matter of priority
• Play a huge part in leading and growing our support capability as our business grows. Have ideas to make your job easier or provide a better customer experience? We want to hear them.

  There is a weekend on-call component to this role. Typically this will be no more than one weekend in six, from 12pm to 8pm EST on Saturday and Sunday. Please ask during the interview process if you have any questions or concerns.